Shipping Policy

1. Processing Time

Orders are typically processed and dispatched within 1 business day (Monday–Friday, excluding public holidays).
You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note that processing times may be slightly longer during busy periods or new collection launches.

 

2. Shipping Options & Delivery Times

United Kingdom

• Standard Delivery: 1–2 business days for orders placed before 18:00 (6 PM).

• Next Day Delivery: Available for orders placed before 12:00 (12 PM) — arrives on the next business day.

Europe

• Estimated delivery: 3–5 business days.

International

• Estimated delivery: 6–7 business days, depending on destination and customs clearance times.

Delivery times are estimates and may vary slightly based on external courier factors or seasonal demand.

 

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and preferred delivery option.
Occasionally, free UK shipping promotions may apply — these will be clearly stated on our website when active.

 

4. Order Tracking

Once your order has shipped, you’ll receive a tracking link via email to monitor your delivery.
If you haven’t received your tracking details within 48 hours of placing your order, please check your spam folder or contact us at info@auralislondon.com.

 

5. Customs & Duties (International Orders)

For orders shipped outside the United Kingdom:

• International customers are responsible for any customs duties, import taxes, or local fees that may apply in their country.

• Customs policies vary by destination; please check your local regulations before placing an order.

• Auralis London Ltd is not responsible for delays caused by customs processing.

 

6. Lost or Delayed Parcels

In the rare event that your parcel is delayed or missing, please contact us at info@auralislondon.com.
We’ll work directly with the courier to locate your order. If the parcel cannot be found, we will issue a replacement or refund as appropriate.

 

7. Packaging

Each order is carefully packaged in our signature Auralis London packaging, ensuring your jewelry arrives safely and beautifully presented — whether for yourself or as a gift.

 

8. Contact Us

If you have any questions about shipping, delivery times, or special requests, please reach out to our team:
📩 info@auralislondon.com
We’ll always do our best to accommodate your needs.