FAQ

We aim to deliver your order as quickly as possible.

• UK: Standard delivery takes 1–2 business days for orders placed before 18:00 (6 PM).

• Next Day Delivery (UK): Available for orders placed before 12:00 (12 PM) — your order will arrive on the next business day.

• Europe: Estimated delivery within 3–5 business days.

• International: Estimated delivery within 6–7 business days.

Delivery times may vary slightly during peak periods, but we always work to ensure your pieces reach you promptly and with care.

All of our necklaces and the bracelets that belong to specific sets are handmade and designed by the Auralis London team. Each piece is crafted with care and attention to detail, reflecting our signature balance of individuality, quality, and timeless design.

Yes, we do. Email info@auralislondon.com with your idea and our team will get back to you with a quote and timeline.

Proper care extends the life and shine of your Auralis London pieces. We recommend avoiding direct contact with perfumes, lotions, and water. Store your jewelry in a dry place and polish gently with a soft cloth after wear to maintain its original glow.

Yes. Most Auralis London pieces are made with stainless steel or 18k gold-plated stainless steel, both of which are hypoallergenic, water-resistant, and tarnish-resistant. Our designs are created with comfort and long-term wear in mind. Please check the 'Materials' description of your preferred item.

Every Auralis London order arrives in our signature packaging, ready to gift.

Yes. Once your order has been shipped, you will receive a confirmation email with a tracking link so you can follow your delivery in real time.