Privacy Policy

1. Company Information

Auralis London Ltd
Company Number: 16588982
Registered Address: 3rd Floor, 45 Albemarle Street, Mayfair, London, W1S 4JL, United Kingdom
Email: info@auralislondon.com

 

2. Information We Collect

We collect and process the following types of personal information when you interact with our website or make a purchase:

• Contact details: name, email address, billing and delivery address

• Order information: items purchased, payment method (no full card details stored)

• Communication data: messages or enquiries you send to us

• Technical data: IP address, browser type, device information, and website usage statistics

• Marketing preferences: information on how you wish to hear from us

 

We only collect the minimum data necessary to fulfil your order, respond to enquiries, or improve your experience with us.

 

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and deliver your orders

• To communicate with you about your purchase or enquiry

• To personalise your shopping experience and improve our services

• To comply with legal obligations, such as tax or accounting requirements

• To send marketing emails or updates, only if you’ve opted in

 

We never sell or rent your personal data to third parties.

 

4. Payment Information

Payments made through our website are processed securely via trusted payment providers (such as card processors and Klarna).
Auralis London Ltd does not store or have access to your full payment card details.

 

5. Data Sharing & Third Parties

We only share your personal data with trusted service providers where necessary, including:

• Delivery companies to send your orders

• Payment processors to complete transactions securely

• Website analytics services (such as Google Analytics) to help us understand visitor behaviour

 

All third-party providers we work with comply with the UK GDPR and handle your data safely and confidentially.

 

6. Data Retention

We retain your personal data only as long as necessary to fulfil your order, provide customer service, or comply with legal requirements.
Typically, we keep order records for up to six years in accordance with UK tax and business laws.

 

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access a copy of your personal data we hold

• Request correction of inaccurate information

• Request deletion of your personal data (“right to be forgotten”)

• Object to processing or withdraw consent for marketing

• Request that your data be transferred to another organisation (data portability)

 

To exercise any of these rights, please contact us at info@auralislondon.com.

 

8. Cookies

Our website uses cookies to improve your experience — for example, to keep items in your cart or remember your preferences.
You can choose to disable cookies in your browser settings, but some parts of the site may not function properly as a result.

 

9. Security

We take data protection seriously. Your information is stored securely and accessed only by authorised personnel.
We use encryption and secure socket layer (SSL) technology to protect your information during transmission.

However, no online system is entirely foolproof, and while we do our best to protect your data, we cannot guarantee absolute security of information transmitted over the internet.

 

10. International Users

As a UK-based company, your personal data is processed in accordance with UK data protection laws.
If you are located outside the UK, by using our services you consent to your information being transferred and processed in the United Kingdom.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, and the “Last updated” date at the top will reflect any revisions.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Auralis London Ltd
Email: info@auralislondon.com
Address: 3rd Floor, 45 Albemarle Street, Mayfair, London, W1S 4JL, United Kingdom